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Successful organizations, whether public or private, use performance measurement to gain insight into, and make judgments about, the effectiveness and efficiency of their programs, processes, and people. These organizations identify strategic goals and objectives, decide on what measures and indicators they will use to track their progress, gather and analyze performance data, and then use these data to drive improvements in their organization.
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The Macro Solution—A Proven Methodology for Translating Strategy Into Action
- Step 1: Assess—Identify strategic goals and objectives; pinpointing common performance measurement problems
- Step 2: Plan—Set performance targets related to the organization’s strategic plan; decide on what measures and indicators to use
- Step 3: Measure—Gather performance data
- Step 4: Analyze—Evaluate the results; report annually the degree to which programs are effective and managed efficiently
- Step 5: Improve—Use performance data to drive organizational and program improvements
- Step 6: Sustain —Manage program effectiveness to achieve better results; train key personnel on how to access and use their performance management systems
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